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Originally Posted by DymondSugar
On Thursday June 14th, my fiancé took my premature daughter to 'X' hospital for an appointment with the pediatric endocrinologist for follow-up due to an abnormal thyroid test result. The doctor ordered more blood work to make sure that our baby’s thyroid is functioning properly. The doctor stated that he would inform us of the test results the following day which was Friday, June 15th. My fiancé went to the express lab on the second floor to have the blood drawn after seeing the doctor. The lab technician drew two small vials of blood. I called my fiancé while they were in the process of drawing blood from my baby and I heard her crying so I quickly ended the phone call. On Friday, while we were on our way out of town, the doctor’s nurse called my fiancé’s cell phone to ask if we had taken our daughter to the lab to have the blood drawn because they did not have any record of the blood being drawn. My fiancé informed her that he went to the lab to have the blood drawn immediately after the seeing the doctor. The nurse stated that she would check with the lab again to search for the blood work and inform us of the results. About 45 minutes later the nurse called again stating that they could not find the results and that she would get back with us; that was the last we heard from her or anyone else that day. On Saturday we received a call from the on duty doctor stating that they still did not have the results from the test. The doctor then stressed to me how important this test was because the thyroid is crucial to the baby’s brain development and medication may need to be started as soon as possible; of course my nerves were really beginning to get on edge. I then passed the phone to my fiancé because I was getting upset at the fact that my baby’s blood work was possibly “lost” and she may be “out of time” for treatment if needed due to someone’s incompetence. Since they could not find the blood work, and we were out of town, the doctor stressed that our baby should start medicine as soon as possible until we return to Pensacola to have our baby’s blood drawn again; however, we were in Alabama and my daughter has Florida Medicaid and the pharmacy in Alabama does not accept Florida Medicaid and we were cautious about starting our daughter on medicine that she may not have possibly needed. I suffer from anxiety/panic attacks and I could feel myself start to panic and become anxious. Anyway, the doctor then found a hospital about a half an hour away from where we were so that we could have our baby’s blood drawn a second time. We were highly upset at the fact that they misplaced our baby’s blood work especially for a test that is so crucial to her brain development. We took her to 'Y' hospital in Brewton, Alabama where the doctor called in an urgent order for blood work to be done. As a precautionary measure the doctor called in a prescription of the medicine to the Wal-Mart in Brewton in case the results indicated that my baby needed it. We were upset at the fact that our baby had to be stuck a second time among other things, because someone was incompetent at their job. After going through the painful ordeal of watching our baby’s blood being taken again, we had to wait in Brewton for about an hour until we were informed of the results and I was nervous and anxious the entire time. Based upon the results of the lab work, we had to cancel the prescription that the doctor had called in. Even though the results were what we were praying for, our baby’s confidentiality being compromised, the unnecessary physical discomfort of our baby, the emotional distress, and the incompetence and professional negligence of 'X' hospital's employees are not forgotten. This could have been a life or death situation. 'X' hospital's employees’ professional negligence is unacceptable. I feel that something must be done. Can I do anything about this?
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Let me preface my comments by stating that I have been in your shoes --eight times over, having given birth to eight children. I remember how it felt to have a new baby--and be a new mother. I saw myself in every line of your posting. But, in the interest of fairness, I have to tell you how the hospital will see it (i.e. playing devils advocate).
First of all, what a doctor says and what a new mother hears is often very different. This is NOT a criticism of you. But, to someone like me reading your story, I understand your angst, but several questions come to mind that I believe the hospital could argue that you were responsible, too. Let me explain.
If your child's condition was as critical as you make it sound, there is absolutely no way they would ALLOW you to leave the state. It IS possible for the hospital to order test and have the results on an emergency basis. The doctor stressing the need for treatment, to a new mother, may have sounded more critical than he intended for it to. I am assuming that if there really was a window of time to "run out of time", they would have KEPT your child, admitted to the hospital. The fact that they ordered the tests on an "out patient/wait for results" basis indicates that perhaps ( thankfully ) it was not as critical as you might have understood it to be. Again, I am not criticizing you and your feelings about it---merely trying to explain a possible reason for the hospital acting as they did.
Also, if the childs condition was that critical, in your mind, why DID you leave the state? It wasn't the hospitals fault you were out of town, away from where your Medicaid was accepted. Do you see what their position might be? Rest assured, if it really is THAT critical, your child WOULD have been admitted and watched closely day and night.
That being said, what you experienced is frustrating--losing tests. Blood tests are uncomfortable and TERRIBLE for a parent to watch. But children are resilient---and their screaming for a few minutes is NOT going to permanently affect the rest of their life---WE suffer much more than THEY do.
The question becomes did the doctors/lab exercise reasonable care? The answer to that would probably be yes. Losing vials of blood is not that critical in and of itself. Now, if they had lost them and not REALIZED they lost them--OR substituted someone else's, well, that could be clear grounds for a lawsuit if treatment was withheld or the wrong treatment was given. However, a lab being sued because they lost blood? No way. If indeed it was a critical matter of life and death, it would have been readily apparent. I suspect there is a gulf between the doctors intention and your understanding. If it really COULD have been a "life and death" sitution, your child WOULD have been in intensive care, monitored continually. The reality is, you did not even have instructions to stay close to home. This indicates the doctors felt differently about her condition than what you understood.
Also, I don't understand ( i.e. "I fail to see!!"

how your childs confidentiality was compromised. It seems to me that the doctors went to great lengths to help you. The fact the doctor actually called and FOUND a hospital for you to go to and went to the effort of calling a store in a different state so your medicaid could be used speaks to his or her dedication and persistance.
Being inconvenienced is important to you. Having your child go through more blood testing is inconvenient for you--but, actionable under the law? I doubt it. Just wait until the stitches and broken bone stage comes--you will look back at this time and chuckle and realize how much you've learned about what it means to be a child, as well as what it means to be a parent.