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Old 05-04-2015, 06:14 PM   #1 (permalink)
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Join Date: May 2015
Posts: 1
Disgruntled customer

An incredibly unreasonable and disgruntled customer came into the dry cleaners where my mother works and is demanding that they compensate her for ruining her daughters dress. My mother, the tailor for the business, had tailored a ball gown for the customer and the customer paid and left w/o a fitting. She later returned, screaming that they ruined the dress by cutting it too short. The business owner and my mother asked to see the dress on her daughter, but she refused and demanded money for the dress. Of course, without any proof that the dress had indeed been "ruined" the owner and my mother declined any compensation. She became even more irate and began spouting racial slurs and ungraceful insults towards the both of them. Now she's threatening to sue the business. Is there any reasonable grounds for her winning this case?

Any sound advice would be much appreciated. Thank you.
jeanie973 is offline  
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Old 05-05-2015, 01:39 PM   #2 (permalink)
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Join Date: Apr 2014
Location: San Jose, CA
Posts: 98
disgruntled customer

Disputes involving damage to clothing are very common in small claims court and judges seem to apply the same type of procedure to them that they apply to no other property damage cases. The reason for this is that clothing is personal to its owner and often has little or no value to anyone else, even though it may be in good condition.

One thing that the customer has to prove is that the clothing was actually damaged by the tailor and they must prove this by bringing the actual item in court. Without proof it would all just be statements that cannot be backed up. They must show proof of the clothing and the reciept of how they actually wanted to clothing to be sized. The customer can also recover damages of what the dress actually is worth at the time of damage, not how much they originally paid for it- so if couple years have passed the dress value has decreased over time & use.

Cases like this are not high in damages so they usually have to go to small claims court. Also check whether the store had a limited liability on damages and whether the tailor offered to fix the dress for free and if the owner refused

**I am not an attorney and this is not legal advise, only general basic legal information- do not take legal action before you consult with a licensed attorney**
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