Hi,

Thanks for your response. Well, we did come to a mutual agreement not to continue services. The reason was I just didn't feel she was concerned for my best interests. When she telephoned the collection agency, she asked for debt validation and they told her no and she did not demand validation. I would call her to ask questions, and I would not get a return phone call in days. Also, I was told she would file the complaint with the local courthouse, and after days I called the courts and they had no record of a complaint filed. When I would make an appointment to see her to speak about the case, she would rush me out of the office as she had other "things" to do. Really just bad service, not only from her but the firm itself. I had asked for my retainer fee be refunded, and her boss was supposed to telephone me to talk about that. He has not done so in weeks. So, I just canceled the service.

Well in Allegheny County, PA, if your damages you are claiming are under 25k, you go to civil arbitration. Basically to my understanding, I will have to file a complaint against the company, and it will be set in court for an arbitration hearing. Like I mentioned the damages I am claiming are not just for myself, but my family as well since the collection agency breached law and discussed and harassed them as well. I can't describe what we have been through. I was willing to settle the debt but they will not take any reasonable offers. Additionally, I have been told not to pay these collection agencies as they will not do anything to help your credit and they will just take the payment and they still may bother you as there is no record of payment. They said they would not provide me with any written receipt, they said if I paid they would send me an email. That sounded crazy to me.

Thanks.