Forgive me--I don't mean to laugh, but emotional distress because of a package?? Unless it contained life saving organs destined for a transplant to save your life, I am very certain you don't have any legal grounds to sue them for emotional distress. The law defines emotional distress as the mental suffering (that) naturally ensues from the acts constituting the invasion of another kind of protected interest. <the non-receipt of a package in the mail is not a protected interest> 'The commonest example . . . is probably where the plaintiff suffers personal injuries in addition to mental distress as a result of negligent or intentional misconduct by the defendant.' (Crisci, supra, 66 Cal.2d at 433.)

If I understand your posting, you had a package shipped to the address of someone with whom you no longer want to see. So, you attempted to re-route the package to a different location? How could that be UPS's fault?

The fact that you have issues with a former whatever he was yada yada address yada yada yada does not mean UPS or any other business suddenly becomes responsible for your being unreachable. Also, lying isn't a crime. Poor customer service isn't a crime. While your sense of fairness may be offended, surely there is something more appreciable and critical in your life that could afford this kind of attention? In common vernacular, get over it and in the future, send UPS a message by sending your money and packages to Fed Ex.