Is there anything I can do about this?


MY EMAIL TO UPS

I am very upset at your company.
I called 4 times over the last 2 days to arrange to pick up a package that was sent to me at your customer center in Watertown, MA. I was first told that I would have to contact the shipper, but the package was scheduled to be delivered in 1 day, so I called UPS back and was told that was wrong advice. I was told that the package would likely be delivered on Wednesday 6-11-08. So I took the time to travel to Arlington, MA. I saw the UPS driver and spoke to him outside his truck. He said he did not have a package for me at the address it was to be shipped to. I told him I wanted it sent to the Customer Center in Watertown, MA and I would pick it up there. The reason for this is I am no longer living at the address the package was addressed to. I am on bad terms with the person who still lives there, and don't want to deal with him. I called UPS back fter speaking to the driver yesterday and was told if I wanted to have the package held at the customer center I would have to call back at (am the next day. I did and specifically explained everything again. I got a return call on my voice mail stating the driver has the package and it won't be back at the center until 7:30pm that night. She told me to call the UPS customer service number back to arrange to pick it up. I did, and the recording said the package was delivered. I went back to the address again today, and found the package on the inside of the building, but I had no access to get into the hallway, and none of the other tenants were home. I am going to make a 3rd attempt to get the package today. I have been extremely inconvenienced and have had to spend 6 hours of my time plus travel money to take 2 buses each way 3 times now. The total cost for busfare is: $9.00. The total amount of time spent traveling from Watertown, MA to Arlington, MA 3 times is 6 hours. I would like to be compensated, for clearly UPS employees don't have a clue what they are doing. In Massachusetts the minimum wage is: $8.00 per hour. $8.00 per hour times 6 hours is $48.00. Add the $9.00 spent on traveling, and the total amount of money I would like to be compensated is: $57.00. Please let me know how we can settle this.
Thank You.
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UPS REPLY

Thank you for your e-mail. In the event a shipment is delivered late, the UPS Service Guarantee covers only the shipping charges (provided the conditions set forth in the UPS Service Guarantee are met). Per the UPS Terms and Conditions of Service, UPS is not liable for any incidental or consequential damages resulting from delayed delivery or attempted delivery. Additional information regarding our service guarantee can be downloaded at the following link:

UPS: UPS Tariff/Terms and Conditions of Service

I apologize for any problems this late delivery may have caused. Please contact us if you need any additional assistance.
Phyllis Grimes
UPS Customer Service