Originally Posted by coyotejoex8

In January of this year I received a letter from one of my credit card companies stating that my interest rate was going to go up. I called that credit card company to tell them that I did not want my interest rate go up and they informed me that they were raising my interest rates because my credit report was showing recent late payments. I was certain I had no late payments, so I ordered a copy of my credit reports from all 3 reporting agencies and sure enough there were two 30 day late payments posted on my report from Wells Fargo. I disputed the report, Wells Fargo investigated the dispute and found the report to be in error and had the report corrected.

Then, in July I received a phone call from a Wells Fargo collections operator who stated she needed to take a phone payment for a different account that was late. I stated that I was not late and that I sent July's payment on the 1st and Wells Fargo cashed the check on the 6th. She stated that the late payment was actually for May. This immediately raised my suspiscions because any time in the past when my payment arrived even a day after the stated due date Wells Fargo was on the phone wanting to take a payment over the phone and to know why the payment was late. I looked into the matter and told the operator that I had sent a payment in May and they cashed the check about 6 days later.

I then took my complaints about their poor account handling to my local branch and an investigation was started to clear up this dispute. It was again found that they made and error and that my account was not late. In the mean time I ordered and paid for another credit report and sure enough there were two 30 day late payments posted on my report from May and June.

To show them my frustration and anguish over this situation, I took a copy of my recent credit report into the local branch and asked the bank what kind of interest rates I could expect with the kind of FICO scores I now had. She stated that with the Equifax score I had, I would not even qualify for a loan at that bank. That's when I gave her a copy of the individual credit reports that showed Wells Fargo was the reason for my poor FICO scores. I told her it was very maddening for a bank that has already given me a Credit Card, boat loan, 2nd mortgage, home mortgage, checking and savings accounts to tell me that I no longer qualified for a loan there because of my credit scores, and they are the source of my poor credit. During this same visit I was put in contact with their complaint or dispute department, I can't remember who or what it actually was because I was so upset at this point. I tried to ask if they were willing to provide any relief for this situation. I told her that I wanted them to provide me with a copy of my credit reports when these errors were removed so I could verify my reports had been cleared and she stated they could not do that because they were not a credit reporting agency. I pressed her further to see if they were willing to make any restitution for the approximately $80 I was already out for the two credit reports I had to purchase or for the $40 I would have to spend in the near future to ensure that my credit was cleared up. She made it pretty clear that all they were willing to do was clear this up with the credit reporting agencies, leaving me to live with the fall out of higher interest rates, poor credit, and the frustration of having to deal with all of this.

After all the above, I have a question. Is there any recourse for me? My anger and frustration is now beyond simple restitution for the 3 credit reports I have and will have to pay for. Any advice and help would be appreciated.