We have some problems with Citibank. We lived for some years in Bahrain/Middle East and had opened an account with the Citibank Bahrain. When we moved from Bahrain in December 2004 we still had and still have a personal loan with the Citibank Bahrain. But since we moved from Bahrain we did not receive one single statement, also we requested them again and again and again. We continued paying the monthly installments but we have no clue, whether they received the money or not. In December we moved again. So we did not pay any installments through December up to today. Now they started to call my poor mother-in-law in Denmark (!) at all times through the day and even late evenings (9pm!). She knows nothing and is quite upset, because they told her, that they would send her the bailiff and on top of this, they deny to give their name. And my mother-in-law, of course, denies to speak to them without having a name.
The Citibank Bahrain tried not even once to contact us, the customers! They always had our e-mail address, which in all these years never changed. And the Citibank Bahrain not even once gave us any statements since December 2004. I find this behaviour not only shady but harrassing my poor mother-in-law extremely repellent! Is this legal? What about financial privacy?
We would like to settle everything once and for all with this Citibank, but since we don't have any statements, we have no clue how.
So, I hope, you can help somehow with this muckheap of a bank.